What is Constant Contact?
Constant Contact Features
Platform
- User, Role, and Access Management
- Internationalization
- Performance and Reliability
Integration
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
Email Marketing
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
Reporting & Analytics
- A/B Testing
- Basic Reporting
Constant Contact Pricing
| Core |
Starting at $9.99Per Month
|
Reach the right prospects, build your customer list, and keep customers engaged.
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| Plus |
Starting at $45.00Per Month
|
Take your growth to the next level by attracting and converting more customers in less time.
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| CRM Platform by SharpSpring |
Starting at $449.00Per Month
|
Convert more leads and retain more customers by automating—and personalizing—every interaction.
|
Constant Contact pricing & plans
See full details at https://www.constantcontact.com/pricing
Pros
- ADI makes it easy to get a working site together, and you don’t feel overwhelmed with options
- Generous free plan
- Easy-to-understand analytics
Cons
- Backend is prone to glitches
- Features aren’t very advanced
- Underwhelming designs
How Good is Constant Contact’s Help and Support?
When it comes to Help and Support, does Constant Contact really lives up to its name?
Constant Contact offers help and support via phone and email, and also provides a knowledge center. Live chat is also available in some countries, including the UK, but unfortunately it’s not an option in the US just yet.
Knowledge center
Constant Contact has its own ‘knowledge base’, which contains guides to carrying out different tasks through the website builder.
We’d say the content of these articles is fairly useful – there are annotated screenshots and videos – but the formatting isn’t particularly friendly. Images are quite small and hard to see, and the articles aren’t grouped in an especially logical way, which makes finding what you need a bit tricky. There’s also no forum – something you’d find on more established builders. In short, it’s a good start, but it pales in comparison to the knowledge centers offered by builders like Wix and Squarespace.
Phone and email
Constant Contact will reply to emails in 24–48 hours. Calls to both its US-specific and worldwide numbers should be toll-free. Phone support is not available to users on the free plan.
If you have a free account, you’ll also have access to these support options. However, Constant Contact does specify:
‘Our advisors are here to provide technical support and account advice to all users. However, priority is given to patrons with upgraded accounts who require technical assistance.’
One thing we did find unusual was the amount we were expected to do before actually getting in contact. According to the Constant Contact website, users should do all of the following before getting in touch by phone or email:
- Allow 24–48 hours after publishing for propagation.
- Clear your browser Cache & Cookies.
- Test a different computer from a different network if possible.
- Reset your internet router (unplug for 30 seconds).
This could definitely be indicative of a slightly glitchy setup, and seems like a tall order for those who aren’t so tech confident. It’s certainly not something we see other builders asking for.
